Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We have our own inhouse shipping department taking care of order delivery within Hyderabad India. For Nationwide delivery we have partnered with all major providers and once the order is shipped you will be shared the tracking code or the details will be shared on your dashboard directly based on the channel partner.
Do You Ship Internationally?
We are currently shipping within India Only, However we are planning to launch International Order Processing within couple of months
How Long Will It Take To Get My Package?
Based on the order time of processing depends and once the processing is completed and shipment starts,
Within Hyderabad max 1-2 Days
& Nationwide max 2-5 days via our courier partners.
You will always be kept updated about the status of order and we will make sure you get your order as early as possible.
PAYMENT
What Payment Methods Are Accepted?
While checkout we offer almost all payment methods NetBanking, Debit Card, Credit Cards, UPI also Offers and cash-backs by partner banks and Easy EMI options as well via Credit Card. Details will be shown you if the order is eligible for the offers during checkout phase.
Is Buying On-Line Safe?
We understand that with growing digitalization online frauds also increases, for quick identification of the threats please always check for the "Https://" in the URL and check if the website has trusted SSL Certificate installed and your browser is not showing any alerts. We use highly mordern Payment gateway solutions i.e., PayTM, RazorPay, PayPal, Stripe & CCAvenue so you can rest assured about the transaction safety on Techsaman.com
Order Placement
How Can I Cancel Or Change My Order?
There are two ways after placing an order just check in your dashboard the status of the order if the status is still "processing" then go ahead and cancel the order and if the order is already "dispatched" then you can either connect us via live chat and inform us or refuse delivery.
Do I need an account to place an order?
Your account is automatically created while you make a purchase and its free, Its important for us to provide support you regarding your orders status, refunds, tracking etc., for which having account helps both of us save our time and moreover its completely free of charge.
How Do I Track My Order?
Once you place the order you will receive the confirmation email from us regarding acceptance and further updates regarding shipment tracking ID, You can login to your accounts dashboard and browse to your specific order which you want to track to find the relevant details. You can also connect to us via Live chat to get order updates.
Returns & Refund Policy
Returns & Refunds Policy
7 Days Return Policy – Unused Products Only
1)Returns are only accepted within 7 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2)To return your product, please contact us at support@techsaman.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
3)Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.
Exchanges & Replacement Policy
7 Days Exchange Policy – Defective Products Only
1) If you believe you have a defective product, please contact us at support@techsaman.com
2) Defective products may only be exchanged within 7 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
3) In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Techsaman determines that repair or replacement of a defective product is not practical and genuine reason, we will provide a refund.
4) Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.
Please note that we cannot offer refunds or exchanges for products that have been modified from their original state.
What If Product is Damaged in Shipping
"Be sure to inspect your product once you receive it. Any damage from shipping must be reported to TechSaman by writing to us at support@techsaman.com within 7 days of the receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at support@techsaman.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced."
Rarest Case of Delayed Refunds
"If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@techsaman.com"